Terms and Conditions

Chura Hair Salon Toronto

As of January 1, 2017, we have a $15 minimum for credit card purchases. Below $15 we can accept cash only.

Chura Toronto Appointment and Cancellation Policy

Your appointments are very important to our Stylists, and are reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.

Your appointments are very important to our Stylists, and are reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.

We will require your credit card number for
Permanent – Straightening or Bleach Colour & Keratin Treatment to secure your appointment at this moment. In the future all the chemical services will require a credit card.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked some time ago. Since the services are reserved for you personally, a Cancellation fee will apply.

  1. Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
  2. “NO SHOWS” will be charged 100% of the reserved service amount.
  3. Appointments made within the 24-hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
  4. Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Stylists scheduled filled, thus better serving everyone with our tradition of excellent service.

Confirmation Calls

As a courtesy, we will call and confirm your service appointments one business days prior to your appointment date. If we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Thank you for your cooperation
Chura Hair Salon Toronto